Terms and conditions
TERMS AND CONDITIONS
Do not proceed with any orders until you have read and accepted our terms and conditions. The customer must totally agree with the Disclaiming Policy before purchasing any of the products contained on this site.
We reserve the right to cancel your order.
We only process and ship orders that are pre paid in full.
Some details on this website may change from time to time. We will do our best to correct any mistakes.
All prices are subject to change depending on copper prices worldwide.
Our products may differ from photos or information as advertised as these are hand made products and measurements can vary.
Copper Brothers and its representatives can change these terms & conditions at any time.
Return/Cancellation policy: If you are not satisfied with your order or choose to cancel your order after purchase and before shipment, you may do so within 7 days of the purchase in order to receive a full refund. After this period you may request a cancellation however we will charge a 20% restocking fee. This only applies to orders made and paid for on our online shop. If you request a cancellation after shipment has been made, you may request a return.
Goods may be returned for a credit within seven (7) days after receipt and must be accompanied by our invoice and date of purchase. It is the customer’s obligation to pack and return the goods as they were received. The customer bears the cost of returning the goods in this case. After this period, you may request a return but a restocking fee of 20% will be applied. We do not accept returns if the items have been used or changed in any way, all returns must be made in the condition that the items were sent.
-Custom made orders can be cancelled up to 7 days after purchase. We do not accept returns on any custom made orders.
Copper Brothers, its employees or representatives shall not be liable for any damage, danger or bodily harm arising out of the improper use of our products. This includes any results obtained from the alembics.
All prices are stated in € Euros unless you choose any of the other currencies available. Prices as shown do not include VAT. Vat is added when selecting your country of shipment, if applicable.
We accept Paypal and Bank Transfer, however we reserve the right to reject payments or orders and for this we will apply a refund.
We will notify the customer of any delays in regards to the order they place.
- In the case of damage occurred in shipping, customer must contact us within 7 days of delivery so a complaint can be opened with the shipping company. Photos of the damage as well as photos of the box that the product was shipped in must be included with the complaint. We will inform you of the outcome of said complaint and if the complaint is accepted, we will apply the compensation towards customer reimbursement if the customer decides to keep the damaged item or attempt a local repair, or it can be applied towards manufacturing a new item should the compensation be enough to support this. For custom made orders that include Insurance, please contact us via email for more information.
INTERNATIONAL CUSTOMS FEES OR DUTY TAX- Customers outside the European Union, are responsible for payment of any import or customs charges applied upon delivery. This is not included in your shipping costs nor can we add this to your order costs. Please contact your local customs office if you have any questions relating to this.
If you live in the United Kingdom, please note that since Brexit, we no longer charge you tax so you may have to pay customs or import fees for your orders coming from Portugal, this is not included in the shipping cost, and the total of tax or import fees is determined by the UK government. The shipping company will inform you via email or phone call if you are required to pay any tax, or customs and import fees.
All products provided by Copper Brothers have a guarantee of 12 months from the date of delivery (unless otherwise stated). This warranty excludes any items that have a shorter life expectancy such as accessories.
- Terms and conditions as stated here apply only to orders made and paid for on our website/online shop. The same terms do not apply to orders processed via email or direct contact via telephone/ facebook or instagram. For information on custom made orders, please contact us directly via email.
All trade marks, content, product names, references, company names, logos, designs and images on this site are property of Copper Brothers/ Premium-coppers.com owners or their respective owners and are fully acknowledged as such. No trademarks, information, or images provided on this site can be used, reproduced or distributed without written authorization of Coppers Brothers/ Premium-Coppers.com.
This site was created by Coppers Brothers/ Premium-coppers.com owners in Portugal. Premium-coppers.com owners reserves the right to makes changes to this site and these terms and conditions at any time.