Copper Brothers

FAQS

1. Which alembic still do you recommend for making essential oils?

Different models  can be used for this purpose , but the one we know to work best is our flip top column alembic. This models allows for steam distillation, and a quicker process where you don’t have to keep changing the water after each distillation and the column can be emptied and re-filled simply by tipping it to the side.

2. Are your products made of 100% copper?

With the exception of the soldered areas that can be made of copper, brass, tin or silver, and any accessories added to the models like taps, gaskets and metal supports, all our products are manufactured with 100%  quality copper.

3. Do your Alembics come with a warranty?

All our copper models and products come with a guarantee with the exception of accessories like rubber gaskets and thermometers which due to wear and tear, may not last as long. Generally the guarantee period is for 1 year counting from the date on your Invoice . Our guarantee does not cover improper use of the alembics or systems that have been modified. For more information please consult Terms and Conditions. For any problems with our products, please contact us and we will always be of help.

4. Is it dangerous to distill?

All our Premium alembics are manufactured to the highest standard and safety measures.  The distillation process however may involve some risks so we ask our customers to pay careful attention to the distillation process and follow the basic distillation laws. We always send a basic leaflet with safety precautions with each alembic/order.

5. Is distilling legal in my country?

In some countries it is illegal so its best to check your own country laws to make sure. Our company will not be liable for the improper use of any of the products we sell.

6. How much water should I use when I first start my distillation?

The pot should be at about 40% – 50% of its total capacity for regular distillations. For distillation of wine, or other liquids, the pot can be filled up to about 70- 80%.

7. How much water will fit in column of the flip top column alembics?

The column capacity is around  85% of the alembic pots capacity in Liters. This can vary for organic materials.

8. Can I use the same alembic for distilling alcohol and essential oils?

We don´t recommend the use of the same alembic for making alcohol and essential oils or hydrolats. Even if you clean the alembic out carefully, the oils tend to stick to the sides of the alembic and they can affect the distillation, and even making the results harmful. Its important to use separate alembics if you wish to distill both.

9. How much alcohol will I achieve in one distillation?

The results you achieve may be different depending on what you are distilling and how you choose to distill, but generally you will get around 10– 20 % of the alembics capacity of essential oil and around 40% of alcohol.

10. How can I place an order?

Please refer to the “How to order” tab on our website.

11. What payment methods do you accept?

We accept bank transfers and PayPal.

12. What countries can you ship to?

Generally, we ship all over the world via FedEx / UPS. If you cant find your country listed please e-mail us and we will try to find a way to ship to your address.

13. Which currencies do you accept?

Our prices are usually in Euros but you can select the currency you prefer. We only accept Bank transfers in Euros .

14. Have you ever had any problems shipping to any country?

We have never had any problems shipping anywhere or at customs. Please check with your local customs office to see if any restrictions apply.

15. What is the responsibility of Copper Brothers?

To ensure the items you order are packed carefully and shipped as soon as they are ready. We provide a tracking number for you.

16. Shipping Costs?

Our shipping calculator shows shipping costs for each product. If you are purchasing more than one product, the cost is calculated based on the total volumetric weight of your order.

Our shipping costs are for Fedex / UPS International Economy service.  Its a little more costly but we can track the package at all times.

International orders are usually shipped and delivered within 1-2 weeks of payment confirmation depending on if the item is in stock or not.

17. Do you accept Returns?

We want our customers to be happy with what they buy,so we allow a 7 day period after receiving your order to return the item in the same way it was shipped. You will be responsible for the return shipping costs.

18. Will I have to pay customs or import tax?

If you alive outside the European Union you may be charged customs or import tax in your country. Please check with your local customs office to find out if will you will be charged any tax upon delivery.

19. Do I have to pay VAT ?

Residents of the European Union must pay VAT. VAT will be added depending on the shipping country you select. All products delivered outside the European Union are VAT free.

VAT in Portugal is 23%. Items larger than 10 L enjoy a reduced 13% VAT as they are considered agricultural machinery.

Please contact us if you have a registered VAT number so we can send you an invoice excluding VAT.

20. What copper thickness do you use?

Please check each product for copper thickness information, this varies from size to size and model to model.

21. Do you send instructions?

We send a basic booklet with some tips and cleaning instructions but we leave the distilling part up to you. Please email us if you have any questions.

22. Shipping policy and problems

If you have any problems with shipping or you received a product that was damaged during shipping please email us right away so we can open a claim with the shipping company.